Refund policy

At Glamade, we take great pride in our meticulously handcrafted press-on nails. Due to the nature of our handmade products, we do not offer returns or exchanges on our press-on nails. We strive to provide accurate product descriptions, detailed images, and sizing information to help you make an informed purchasing decision.

However, we understand that unforeseen circumstances can occur during shipping, which may result in damaged nails. In such cases, we are committed to resolving the issue promptly.

If you receive a damaged set of Glamade nails, please contact our customer service team within 7 days of receiving your order. We kindly request that you provide clear photographs of the damaged nails to help us assess the issue. Our team will review your case and, if deemed valid, provide a refund for the damaged nails.

To initiate the refund process, please reach out to our customer service team via email or our designated customer support channels. We kindly ask that you include your order number, contact information, and the reason for the refund request. Our team will guide you through the necessary steps to process your refund.

We appreciate your understanding that as handmade products, each set of Glamade nails is unique and may have slight variations. We strive to ensure the highest quality in our craftsmanship and packaging to minimize the risk of any issues.

If you have any further questions or concerns about our return and exchange policy or the refund process for damaged nails, please don't hesitate to contact our customer service team. We are here to assist you and provide you with a delightful Glamade experience.